Digital Netcom Limited offers proactive RIM (remote infrastructure management) : 24/24 , 7 days on 7 and 365 days a year , we manage your infrastructure that can contain virtual machines, VPS, dedicated servers or complete infrastructure ( private cloud, storage solutions, information system…).
Whether hosted in our own infrastructure , in an other hosting company ( Amazon AWS , Google Cloud , OVH , Online, Rackspace , 1and1 , etc.) or directly in your information system , we have solutions 24H / 24 and 7/7 to meet your needs.
Our teams assisted by several redundant monitoring systems may , in case of incidents , intervene directly on your infrastructure anywhere in the world (average intervention time observed in 2015 : < 12 min) .
Digital Netcom Limited can provide 3 remote infrastructure management offers : complete remote management , partial remote management and advanced remote management.
Complete remote management : we provide 100% of your administrative and infrastructure security tasks: installing software, creating accounts , controls systems , networks configuration, software updates , security, repairs : we take care of everything and you can focus only on your business . In this package , we are the only ones to be administrators of your infrastructure : you do not have access to the root account of the dedicated server, of the virtual machine, etc. The rate is fixed and does not include time limits for operations.
Partial remote management : it allows to delegate all or part of the administration and security of your infrastructure tasks. Billing is based on an hourly rate and remote management of infrastructure ( virtual machine, dedicated server, private cloud , information system ) is done in cooperation with your teams which have in this case also a root access.
Advanced remote management : In addition to the complete remote management and the partial remote management, we also offer the advanced remote management (automation of tasks specific to your application, creating provisioning systems that can be called by your own applications by system command, etc. etc.)
A real-time reporting system, the DRS (Digital Reporting System) , allows the customer to know step by step , all the operations performed on its servers and infrastructure.